Privacy Policy

1. Information We Collect

We collect information in two ways:

• Information you provide — your name, phone number, email address, property type, and any message or project details you share through our enquiry forms, WhatsApp, email, or phone calls.
• Information collected automatically — basic technical data such as your IP address, browser type, device, and the pages you visit, gathered through cookies and analytics to help us understand how the website is used.

2. How We Use Your Information

We use the information you provide to:

• Respond to your enquiries and provide quotations or site assessments;
• Schedule site surveys, installations, servicing, and annual maintenance visits;
• Send you relevant information about fire safety compliance, NOC renewals, and our services;
• Improve our website, products, and customer experience;
• Meet our legal, regulatory, and fire-licensing obligations.

3. Cookies & Analytics

Our website uses cookies and similar technologies to keep the site working properly and to measure traffic and usage. You can disable cookies in your browser settings, though some parts of the site may not function as intended if you do.

4. How We Share Information

We do not sell or rent your personal information. We may share it only with trusted service providers who help us operate the website and respond to enquiries (for example, our form-delivery and hosting providers), and with government or fire authorities where required by law or to process your fire NOC and compliance work on your behalf.

5. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to serve your enquiry, fulfil our services, and meet legal or accounting requirements. When it is no longer needed, we securely delete or anonymise it.

7. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may ask us to stop sending you marketing communications at any time. To make a request, email us using the details below and we will respond within a reasonable time.

8. Third-Party Links

Our website may contain links to third-party sites such as social media or mapping services. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their policies before sharing information.

9. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date, so we encourage you to review it periodically.